When you take your computer or laptop in for repairs, there is a good chance it ends up in the hands of DecisionOne Corp. But the company’s work does not end with mere repairs because it tries to find the best value for its clients, says Claude Thornton, senior vice president of reverse logistics and supply chain.

“Anyone can fix a computer,” he admits, but DecisionOne looks for other ways it can grow its clients’ revenues. “We’re going to get dollars back for our clients.”

After nearly 60 years, Cartus has stayed successful by maintaining an intense focus on client and customer needs in the delivery of its global relocation services, says Pat DeDonato, vice president of Real Estate Services and Supply Chain Management. “We focus on what we know is important both for relocating employees and our clients’ relocation programs,” she says. “Our services cover every phase of the relocation process – from selling a home and shipping household goods to settling into new communities around the world.”

As one of the world’s oldest foods, bread is a staple around the globe, known to most as a comfort food or at least a part of most meals. Bread can take many forms, but even with its ubiquitous nature, a truly good bread can delight one’s senses of taste, sight, smell and touch unlike many other foods. Louis Kane understood this when he founded Au Bon Pain in 1978, and the brand continues to have strength today due to its constant focus on quality.

During World War I, Victory Pipe Joint Company -- the company that would later become Victaulic - developed a pipe bolted with mechanical couplings that was used to deploy water and fuel quickly to Allied forces in combat. The company later combined the name Victory with Hydraulics to become Victaulic and shifted its focus to commercial piping applications, but continued to develop unconventional solutions for a variety of markets.

Unisource is one of the industry’s largest global marketers of printing materials, facility supplies and equipment, and packaging materials and equipment. Because of its expertise, more than 40 years of experience and alliances with top national brands, Unisource says it offers the most comprehensive suite of customer solutions in the industry.

“As a leading global provider, we are a one-stop solution,” the company says. “We provide the support, scalable resources and industry expertise to help our customers improve operational efficiency and reduce costs.”

U.S. Cellular’s supply chain has a critical role in its corporate goals. “From a cultural perspective, we are focused on giving our associates the tools they need to offer the best experience possible,” says Chris Smith, senior director of the Chicago-based company’s device supply chain. “Our business model, which we call the ‘dynamic organization,’ is based around outstanding customer service.”

The cellular provider’s service level is regularly noted by Consumer Reports, which ranks it highly on its annual list of top national service providers; as well as J.D. Power and Associates, which recognized it as a “customer service champion” in 2012. “Considering we’re a relatively small player, we’re all the more proud that we can beat our larger competitors when it comes to customer service,” Smith says.

Tecsys has made a name for itself over the past 30 years thanks to the power of its supply chain management solutions. The company strives to combine industry knowledge with state-of-the-art warehouse management systems in ways that can improve supply chain efficiency and end-to-end visibility for customers.

Today, the company works with hundreds of clients and their many thousands of facilities. Its major market segments include healthcare, government and high-volume distribution.

As the largest supplier of lawncare products on Earth, Scott’s Miracle-Gro knows something about covering a lot of ground, and the company’s supply chain operations are no exception. As Senior Vice President of Supply Chain Dave Swihart explains, the company’s reach covers North America and western Europe, with more than 40 manufacturing facilities and 18 distribution centers moving more than 11,000 orders a week, adding up to nearly 10 billion pounds of product per year.

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