petsmart
PetSmart’s new direct sourcing offices put the company closer to its vendors and improve its supply chain operations. By Chris Petersen

In today’s world of hyper-connectivity, where technology has made it possible for business to be conducted on a global scale from multiple disparate locations, there’s still something to be said for being able to stick close to your partners and have actual direct interactions with them. That’s something that PetSmart has discovered over the last year, as the leading pet supply retailer has opened new direct sourcing offices in Asia to improve product innovation and drive overall quality of the products it sources from its manufacturing vendors, as well as make significant improvements to the efficiency of its entire supply chain.

1800contact

All of 1-800 CONTACTS’ supply chain functions – from planning to packaging design – keep its customers in mind. By Jim Harris

When it comes to planning its supply chain and related functions, 1-800 CONTACTS puts itself in the place of its customers. “Everything we do is essentially set up from a customer-backward standpoint,” Vice President of Supply Chain Jason Copley says. “We look at our end-users and try to create a simple and exceptional experience and then work to make the process as efficient as possible for us. In everything we do, we look at the customer experience and journey and try to make their experience better.”
 

reitmans

Reitmans has changed much in 90 years, and the company continues to evolve its supply chain to improve. By Chris Petersen

A company doesn’t become the largest women’s specialty fashion retailer in Canada overnight, and Reitmans has undergone a lot of changes and growth over the years to reach that lofty position. From its humble beginnings in 1926 as a women’s clothing store in Montreal to its current footprint of more than 800 stores across the country, Reitmans has had to evolve.
 

westernunion

Western Union is consolidating its supply chain efforts for its 100 far-flung corporate offices worldwide. By Russ Gager

When wiring money worldwide, trust, security, a high number of offices and a reputation well-earned over more than 165 years are important. With half-a-million agent locations serving customers in 200 countries and territories worldwide, the Western Union brand is the gold standard in wiring money. The same is true of Western Union’s Vigo and Orlandi Valuta branded services.
  

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