PetSmart’s new direct sourcing offices put the company closer to its vendors and improve its supply chain operations. By Chris Petersen

In today’s world of hyper-connectivity, where technology has made it possible for business to be conducted on a global scale from multiple disparate locations, there’s still something to be said for being able to stick close to your partners and have actual direct interactions with them. That’s something that PetSmart has discovered over the last year, as the leading pet supply retailer has opened new direct sourcing offices in Asia to improve product innovation and drive overall quality of the products it sources from its manufacturing vendors, as well as make significant improvements to the efficiency of its entire supply chain.


All of 1-800 CONTACTS’ supply chain functions – from planning to packaging design – keep its customers in mind. By Jim Harris

When it comes to planning its supply chain and related functions, 1-800 CONTACTS puts itself in the place of its customers. “Everything we do is essentially set up from a customer-backward standpoint,” Vice President of Supply Chain Jason Copley says. “We look at our end-users and try to create a simple and exceptional experience and then work to make the process as efficient as possible for us. In everything we do, we look at the customer experience and journey and try to make their experience better.”

Current Issue

Check out our latest Edition!



Contact Us

Supply Chain World Magazine
150 N. Michigan Ave., Suite 900
Chicago, IL 60601


Click here for a full list of contacts.

Latest Edition

Spread The Love

Back To Top