Zekelman Industries web photo 1

Zekelman Industries combines technology and old-fashioned customer service to attract drivers to carry its loads.

By Jim Harris

For Zekelman Industries, maintaining close relationships with the drivers it works with and keeping up with the latest developments impacting the logistics industry are not mutually exclusive goals. The company’s recent investments in technology supplement its goal to treat drivers well.

“All of the technology and improved efficiency we’ve brought in will hopefully allow drivers to want to come to our facility,” Vice President of Logistics Jeff Shulman says. “Our shipping departments want to make drivers feel comfortable.”

The company attracts drivers to pick up and deliver its goods in ways both large – such as keeping them safe by installing automatic tarp machines and safety nets in all of its facilities – and small.

Emerald Kalama Chemical web photo 3

Emerald Kalama Chemical combined 13 independent supply chains into one global operation.

By Tim O’Connor

Implementing a fundamental change for a company always comes with some skepticism – even more so when the shift impacts global operations. So when Emerald Kalama Chemical decided it wanted to implement a global supply chain operation that would better serve its worldwide customer base, the company knew it had to get out ahead of its messaging to create buy-in.

“You have to be able to communicate the change and why you are doing the change,” explains Claudia Knowlton-Chike, senior vice president of global supply chain.

Knowlton-Chike, with the backing of CEO Edward Gotch, communicated upfront the value having a truly global supply chain would create for the chemical manufacturer. In other situations, a person whose role was shifting from a local scope to a global one might put up resistance. The unknowns that come with change are a reason for hesitation.

CTS Corp web photo

CTS Corp. revitalizes its operations to become more efficient and innovative as it supplies components that sense, move and connect in critical applications.

By Janice Hoppe-Spiers

CTS Corp., a leading designer and manufacturer of sensors, actuators and electronic components, is a partner and smart solutions provider to original equipment manufacturers. The company is in the process of revitalizing and modernizing its operations while remaining a trusted source for many industries in a digitally connected world.

“The company was founded in 1896, which means we are more than 120 years old and a company with very deep roots with a deep technical knowledge and expertise across multiple technologies and markets,” CEO Kieran O’Sullivan says. “Customers come to us and say, ‘We need a solution, can you design it for us?’ We make robust designs; our products simply work. Customers often come to our Ceramic operations because of our quality reputation of the material formulations we use.”

About 90 percent of CTS’s business is directly with OEMs in the aerospace, communications, defense, industrial, information technology, medical and transportation industries. “We are the supplier for products that sense, connect and move,” O’Sullivan says. “We have a fantastic array of products that have powerful impacts on our world and we are proud of that.”

Contana web photo horizontal

With a stronger focus on hydrocarbons and petrochemicals, recently rebranded Contanda hopes to create a new legacy in the liquid storage space

By Tim O’Connor

Companies have relied on Contanda’s reliable liquid storage solutions for more than 70 years. “We are part of our customers’ supply chain,” President and CEO Jerry Cardillo says. “We are the logistics optimizers. We are part of the value chain that makes them either more efficient or less efficient.”

Contanda is a critical link that holds together clients’ supply networks. The company provides custom-built storage tanks, filtration, in-tank blending, and import and export services, among others. Each solution is developed specifically for that customer to ensure it meets their operational needs. Whether it is developing a specific blending process or operating a terminal 24/7 so that trucks can deliver overnight when there is less congestion, Contanda prides itself on offering flexible services. “We’re customizing down to the terminal and the customer,” Cardillo says.

Even as it undergoes a rebranding and adjusts its capabilities to better serve the petrochemical market, Contanda promises not to lose sight of the customer services values that made it a leader in the liquid storage space.

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