MGM Resorts web photo

MGM Resorts International’s procurement team is partnering with technology suppliers to improve the guest experience.

By Tim O’Connor

People are drawn to MGM Resorts International properties for the luxury accommodations, premium spas, world-class food and the thrill of pushing a button on a slot machine. Anything getting in the way of that enjoyment is a distraction. Even something as routine as checking in to the hotel room is wasted time. Which is why MGM Resorts, with the help of its procurement division, is focused on technologies that streamline and enhance the guest experience.

The company is rolling out mobile check-in, which allows guests to check in on their phone and pick up a key from a kiosk in the lobby. Other technologies also being looked at would allow guests to enter their rooms using a QR code or Bluetooth signal from their phones. “How do we really wow the customer and make it a much more seamless experience?” says Stacey Taylor, senior vice president and chief procurement officer for the company.

Hilton

Hilton Supply Management’s ability to find efficiencies allows it to be a leading global supply chain solution provider. By Eric Slack

Few brands are as synonymous with hospitality as Hilton. Its legacy in the industry extends back for nearly a century. Among the many important pieces of its legacy is Hilton Supply Management (HSM), an organization that leverages the purchasing power of the Hilton portfolio along with external hospitality brands to serve as an end-to-end global supply chain solutions provider.
    “As a global procurement organization, we are focused on developing and executing on programs and policies that serve the interests of properties and guests,” said Bill Kornegay, senior vice president of supply management. “HSM is wholly owned by Hilton; we provide goods and services for Hilton along with properties owned by independent owners, real estate investment trusts (REITs) and management companies. We want to be the premier provider of hospitality goods and services wherever we operate.”

guestsupply
Guest Supply has become a leader in products and services that enhance the guest experience at thousands of hotels. By Eric Slack

With more than 35 years of experience, Guest Supply is an industry leader in full-spectrum hotel solutions. Guest Supply, a Sysco company, has a unique combination of capabilities – including product design and development, manufacturing, distribution, and service and support – positions Guest Supply as the only provider a property might ever need.
    “Our customers can look to us to meet their growing and evolving needs as we continually expand the level of service we offer,” Vice President of Global Supply Services Al Moran says. “While properties around the globe benefit from our vast scope of product selection, a more efficient ordering process and our efficient operations, we can simultaneously help our customers maintain guest satisfaction and brand loyalty.”

craftworks
Supply chain efficiencies help CraftWorks Restaurants & Breweries lead the craft beer-focused casual-dining segment. By Eric Slack

Based in dual headquarters in Chattanooga, Tenn., and Broomfield, Colo., CraftWorks Restaurants & Breweries is the leading operator and franchisor of brewery and craft beer-focused casual-dining restaurants in the country. A multi-brand restaurant operator, the company’s current footprint includes nearly 200 restaurants, brewery restaurants and entertainment venues.
    “We currently have 197 restaurants, 192 in the U.S. and five international,” Vice President of Strategic Supply and Initiatives Scott Adams says. “We have opened eight restaurants this year, including two in Taiwan, and will open two more additional locations before the end of the year.”

Spendifference

SpenDifference develops supply chain solutions that help restaurants gain competitive advantages. By Eric Slack

For almost a decade, SpenDifference has helped restaurant chains become more competitive in their supply chain operations because it understands their challenges and has the infrastructure to help clients improve. At present, SpenDifference has 40 employees with its corporate offices in Denver and satellite offices in Atlanta and Louisville, Ky.
    “We help create synergies for clients with distributors and suppliers,” Vice President of Procurement DeWayne Dove says.

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