MGM Resorts web photo

MGM Resorts International’s procurement team is partnering with technology suppliers to improve the guest experience.

By Tim O’Connor

People are drawn to MGM Resorts International properties for the luxury accommodations, premium spas, world-class food and the thrill of pushing a button on a slot machine. Anything getting in the way of that enjoyment is a distraction. Even something as routine as checking in to the hotel room is wasted time. Which is why MGM Resorts, with the help of its procurement division, is focused on technologies that streamline and enhance the guest experience.

The company is rolling out mobile check-in, which allows guests to check in on their phone and pick up a key from a kiosk in the lobby. Other technologies also being looked at would allow guests to enter their rooms using a QR code or Bluetooth signal from their phones. “How do we really wow the customer and make it a much more seamless experience?” says Stacey Taylor, senior vice president and chief procurement officer for the company.

craftworks
Supply chain efficiencies help CraftWorks Restaurants & Breweries lead the craft beer-focused casual-dining segment. By Eric Slack

Based in dual headquarters in Chattanooga, Tenn., and Broomfield, Colo., CraftWorks Restaurants & Breweries is the leading operator and franchisor of brewery and craft beer-focused casual-dining restaurants in the country. A multi-brand restaurant operator, the company’s current footprint includes nearly 200 restaurants, brewery restaurants and entertainment venues.
    “We currently have 197 restaurants, 192 in the U.S. and five international,” Vice President of Strategic Supply and Initiatives Scott Adams says. “We have opened eight restaurants this year, including two in Taiwan, and will open two more additional locations before the end of the year.”

Spendifference

SpenDifference develops supply chain solutions that help restaurants gain competitive advantages. By Eric Slack

For almost a decade, SpenDifference has helped restaurant chains become more competitive in their supply chain operations because it understands their challenges and has the infrastructure to help clients improve. At present, SpenDifference has 40 employees with its corporate offices in Denver and satellite offices in Atlanta and Louisville, Ky.
    “We help create synergies for clients with distributors and suppliers,” Vice President of Procurement DeWayne Dove says.

Page 4 of 9

Current Issue

Check out our latest Edition!

 

 

Contact Us

Supply Chain World Magazine
150 N. Michigan Ave., Suite 900
Chicago, IL 60601

  312.676.1100
  312.676.1101

Click here for a full list of contacts.

Latest Edition

Spread The Love

Back To Top