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Improving customer service with integrated technology

The global economy continues to infuse uncertainty throughout the process industries, causing businesses to review demand forecasts, supply chain plans and inventory strategy. With excess feedstock capacity and fierce competition, many specialty chemical companies are focusing their attention on driving value-added innovation and improving customer service.

With greater visibility and agility, companies can react faster to make better informed decisions that affect the operation. In doing so, those companies must use cutting-edge supply chain software to help optimize supply planning through scheduling and in navigating complexity.


Supply chain management has been identified as one of the fastest-growing areas for career opportunities. In the fashion industry, this growth is being fueled by the rise of e-commerce businesses that enable consumers to shop anytime and anywhere, with guaranteed delivery times that can be as little as one hour. Many retailers are also building sourcing networks around the world to achieve favorable returns and meet the demands of a global marketplace.

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The most successful businesses understand the value women bring to the table. Study after study has proven that companies that have more women in executive and leadership roles are more profitable. Despite the research, women are still underrepresented in senior-level positions. Supply chain companies are no exception, but that is changing.

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Supply chain visibility isn’t a new trend. The industry has been talking about it for decades. But now, visibility is no longer just a “nice to have” for executives. The information is available, and they want it now. However, complete transparency has not been possible until only recently.

New supply chain visibility solutions have come to market that take advantage of the abundant machine-to-machine (M2M) and Internet of Things (IOT) data that exists. The most advanced services remove information overload by presenting not just the data, but also actionable analytics. Supply chain and logistics managers can simply log into the platform and see what is going on as well as what they should do next.

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Considering inventory management, an element of the global supply chain, the dynamic has become one of increased growth from electronic-based commerce and technological innovation against a backdrop of increased security requirements and logistics constraints. Within historical context, there are tools, technologies, and tips useful to professionals, towards business success in this arena.

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